Transport Operations Center Specialist - Lancaster, PA (Full-Time, Variable Hours)

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Summary

Job Description

Title: Transport Operations Center Specialist
Location: LGH
1.0 FTE, Full time, 40 hours per week, No on call, holiday and weekend rotation

POSITION SUMMARY:

Coordination of patient incoming and outgoing transfers and transports, outgoing Discharges, intra departmental patient transfers between LGH entities, coordination with clinical departments across Penn Medicine/Lancaster General Health (LGH).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Receive Pre hospital emergency medical reports and share pertinent clinical information with emergency department clinical staff/Emergency Department Charge Nurse.

• Receive Medical command calls and ensure timely connection with appropriate medical command provider.

• Coordinate outgoing patient transports ensursing efficiency, accuracy and with adherence to standard work.

• Communication to clinical areas upon EMS arrival for transports- Proactive approach to ensuring patient readiness prior to transports.

• Coordinates Helicopter landings at LGH.

• Updates established PA Medic with Hospital overcrowding and divert status alerts.

• Receives emergency clinical alert calls from LGH Suburban Outpatient Pavillion.

• Coordination center for intra Penn Medicine transfers in conjunction with the established Penn medicine transfer center.

• Coordinates EMS response/call for Perinatal emergency code alerts.

• Coordinates and communicates with Duke Street and or Womens and Babies hospital supervisor as needed, IE informing of MCI events, Communicating about Divert and or Overcrowding status.

• Communication with local emergency responders if internal incident exceeds inernal capacilities, collaboration with emergency mamagement team at LGH and or with Incident command structure when activated – HICS Standards.

• Maintain Taxi Voucher utilization.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Participate in performance improvement and daily huddles to ensure transport efficiency is achieved

• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

High School Diploma and or GED is required.

PREFERRED QUALIFICATIONS:

• Experience with scheduling, experience with coordination activities, familiar with basic medical nomenclature, experience with multi- tasking, strong organizational skills, strong interpersonal skills, closed loop communication.

• Associates and or Bachelors degree preferred but not required.

• EMT is preferred.

• Experience with pre hospital, transport coordination, preferred but not required, ancillary healthcare experience preferred but not required, knowledge of healthcare medical terminology preferred but not required.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer

LGH Full Time Posted on 11/13/2024