Transport Operations Center Specialist
Summary
.2 FTE
Job Description
POSITION SUMMARY:
Coordination of patient incoming and outgoing transfers and transports, outgoing Discharges, intra departmental patient transfers between LGH entities, coordination with clinical departments across Penn Medicine/Lancaster General Health (LGH).
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
Receive Pre hospital emergency medical reports and share pertinent clinical information with emergency department clinical staff/Emergency Department Charge Nurse.
Receive Medical command calls and ensure timely connection with appropriate medical command provider.
Coordinate outgoing patient transports ensursing efficiency, accuracy and with adherence to standard work.
Communication to clinical areas upon EMS arrival for transports- Proactive approach to ensuring patient readiness prior to transports.
Coordinates Helicopter landings at LGH.
Updates established PA Medic with Hospital overcrowding and divert status alerts.
Receives emergency clinical alert calls from LGH Suburban Outpatient Pavillion.
Coordination center for intra Penn Medicine transfers in conjunction with the established Penn medicine transfer center.
Coordinates EMS response/call for Perinatal emergency code alerts.
Coordinates and communicates with Duke Street and or Womens and Babies hospital supervisor as needed, IE informing of MCI events, Communicating about Divert and or Overcrowding status.
Communication with local emergency responders if internal incident exceeds inernal capacilities, collaboration with emergency mamagement team at LGH and or with Incident command structure when activated – HICS Standards.
Maintain Taxi Voucher utilization.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
High School Diploma and or GED is required.
PREFERRED QUALIFICATIONS:
Experience with scheduling, experience with coordination activities, familiar with basic medical nomenclature, experience with multi- tasking, strong organizational skills, strong interpersonal skills, closed loop communication.
Associates and or Bachelors degree preferred but not required.
EMT is preferred.
Experience with pre hospital, transport coordination, preferred but not required, ancillary healthcare experience preferred but not required, knowledge of healthcare medical terminology preferred but not required.
COGNITIVE REQUIREMENTS
Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.
The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.
- The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.
- A large portion of this position requires reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.
Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought.
The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.
Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
EQUIPMENT USAGE REQUIREMENTS
Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies, Transport operations center Radios, Phones, PA MEDIC website, radio, website based EMS sources
Software: Microsoft Office Products, Epic Electronic medical record Navigation
PHYSICAL REQUIREMENTS
Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%
Body Position/Movement:
Sit: Continuously
Stand: Frequently
Walk: Frequently
Bend: Occasionally
Push: Rarely
Pull: Rarely
Kneel/Squat: Rarely
Reach: Rarely
Twist: Rarely
Balance: Rarely
Climb: Rarely
Lifting: Degree of physical exertion is: Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.
Sensory Abilities specifically required:
Vision
Hearing
Touch/Feeling
PHYSICAL ENVIRONMENT
WORKING CONDITIONS:
Exposure to hazardous conditions/ materials is negligible.
Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.