Corporate and Employee Wellness Representative (20 hours/week)
Summary
Job Description
POSITION SUMMARY:
Serve as the lead in providing customer service and support to employee wellness participants. Drive engagement strategies through various communication channels. Assists supervisor/manager in daily operations of the department as it relates to employee/member wellness needs. Responsibilities include member communications and education, employee training, and completing and preparing documents and reports. Performs quality and assurance data checks to support quantitative and qualitative measures for the department. Acts as a first line resource for members to resolve any program participation issues. Capable of coordinating and communicating effectively with team and members during increased volumes and with complex members
HOURS:
0.5 FTE
M-F 8:00a-4:30p
No On-Call, holiday or weekend Rotations
The Corporate Wellness Department aims to improve employees’ well-being, offering everything from on-site health screenings and flu shots to comprehensive wellness programs. Certified health coaches and nurse navigators help employees learn to set wellness goals.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
Serves as the first line resource for all corporate wellness and Wellfocused participants.
Provides support in onboarding new Penn Medicine Lancaster General Health employees clients to Corporate Wellness and related program management tools (i.e. Limeade, WellRight, etc)..
Prepares and disseminates on-going communications to members through various channels, and updates appropriate team members.
Serves as point person for members & employees with program questions or concerns, responding in a timely manner to all inbound inquiries through phone and email. In conjunction with Manager and/or appropriate team members, facilitates resolution of issues and effectively communicates issue and resolution to all parties involved.
Completes quality assurance checks for team and department as directed by supervisor/manager. Assists with collecting, reviewing, documenting and filing participant forms and data.
Exhibits flexibility and adaptability to meet the needs of members, operational team, and leadership.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
Assists with any special projects as assigned.
Assists or compiles information for applicable management reports.
Assist with data needs
Other duties as assigned.
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
High school diploma or equivalent.
Strong written and verbal communication skills.
Microsoft office experience.
Strong organizational skills.
Ability to apply analytical qualities.
One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
PREFERRED QUALIFICATIONS:
COGNITIVE REQUIREMENTS
Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.
The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive, but focused with an intact capacity for select perception.
New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.
Job demands are only moderately routine and predictable. Minor changes may occur which require the individual to be able to understand and carry out detailed but uninvolved instructions.
Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought.
The requirement for autonomous problem solving or creativity of thought in the position is minimal. Problems encountered tend to involve a few concrete variables in or from standardized situations. Typically involves adhering to a chart or set procedure.
APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.
Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
EQUIPMENT USAGE REQUIREMENTS
Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies
Software: Microsoft Office Products, Epic, Limeade/WellRight
PHYSICAL REQUIREMENTS
Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%
Body Position/Movement:
Sit: Continuously
Stand: Rarely
Walk: Rarely
Bend: Rarely
Push: Rarely
Pull: Rarely
Kneel/Squat: Rarely
Reach: Rarely
Twist: Rarely
Balance: Rarely
Climb: Rarely
Lifting: Degree of physical exertion is: Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.
Sensory Abilities specifically required:
Vision
Hearing
Touch/Feeling
PHYSICAL ENVIRONMENT
WORKING CONDITIONS:
Exposure to hazardous conditions/ materials is negligible.
Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.