Clinical Laboratory Access Representative (20 hours/week)
Summary
Job Description
POSITION SUMMARY: This position is responsible for the accurate, precise and timely logistics of laboratory specimens from both inpatient and outpatient areas. Duties include patient registration, insurance verification, lab test ordering and labeling laboratory specimens, distribution of patient reports, filing, and assisting with questions concerning Laboratory services and customer service expectations. This position is responsible for the rapid movement of clinical specimens from critical, emergency and acute care patients into the lab. Position relates to overall function of the laboratory and the hospital in view of patient care so test results are not compromised.
HOURS: 2000-0000 with every other weekend and rotating holidays and ‘on calls’. Training will be full time 6-8 weeks on 1st or 2nd shift and definitely 1 week of 1st shift Reg Class.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
- Perform patient EPIC registration solely from various forms of documentation.
- Work between multiple computer applications simultaneously including those for insurance verification.
- Place laboratory orders, documenting all aspects of the specimen and order and understand entire test menu for proper order entry.
- Ensure specimen acceptability including patient identification, labeling, correctness of order, and registration.
- Process biological lab specimens accurately according to established procedures and regulatory requirements.
- Prioritize and organize work according to departmental processes including urgent, non-urgent, and emergent situations. Expedites critical specimens for emergency processing.
- Sort and distribute biological lab specimens accurately and according to priority.
- Operate automated specimen processing equipment.
- Meet expected turnaround time for laboratory standards.
- Troubleshoot clerical and specimen issues to resolution.
- Facilitate lab result distribution by a variety of methods such as phone, fax, and mail.
- Provide customer service to internal and external customers both in person and by telephone.
- Work cross-functionally with other laboratory and clinical areas providing support, including but not limited to, telephone support, report distribution of high priority results, and supply dispersal.
- Engage in quality measures for the laboratory ensuring quality care.
- Abide by all regulatory and compliance standards of the laboratory, including but not limited to the College of American Pathologists, PA DOH and TJC.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
- Manage departmental supplies.
- Train and mentor new employees or those with less experience.
- Identify opportunities and resources for professional growth and development.
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
- High school diploma or equivalent (GED).
- Ability to work across multiple computer applications.
PREFERRED QUALIFICATIONS:
- Six (6) months employment in a healthcare setting.
COGNITIVE REQUIREMENTS
Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.
- The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material
- The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.
Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought.
- The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.
Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
EQUIPMENT USAGE REQUIREMENTS
Equipment/Tools: Laboratory Equipment, Computer, Phone, Copier, Printer, Fax, Office Supplies
Software: Microsoft Office Products , Multiple Computer Applications
PHYSICAL REQUIREMENTS
Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%
Body Position/Movement:
- Sit: Continuously
- Stand: Continuously
- Walk: Continuously
- Bend: Rarely
- Push: Rarely
- Pull: Rarely
- Kneel/Squat: Rarely
- Reach: Frequently
- Twist: Rarely
- Balance: Rarely
- Climb: Rarely
Lifting: Degree of physical exertion is:
Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.
Sensory Abilities specifically required:
- Vision
- Hearing
- Touch/Feeling
PHYSICAL ENVIRONMENT
WORKING
Position involves exposure to the following harmful elements:
- Bio hazardous Waste
- Blood borne Pathogens
- Chemicals
Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.
LGH
Part Time
Posted on 08/29/2024