Clinical Assistant-Kissel Hill Outpatient Center (Full Time, Days)

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Summary

varied shift minimal weekends, no holidays, rotating evenings

Job Description

M-T 8a-8p and F 8a-5p

POSITION SUMMARY: To provide clinical support services to patients in a provider’s office under the supervisor and direction of a provider and/or licensed nurse.  Patient care includes care to patients in the following age groups:  pediatric (8 to 12 years), adolescent (13 to 17 years), adult (18 to 64 years), and geriatric (over 64 years).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Greets and shows patients to exam rooms and prepares patient for visit with provider following established rooming standards.
• Verifies patient information by interviewing patient to obtain pertinent medical information per department protocol. Accurately documents medical and social history and purpose of visit in the patient chart.
• Prepares patients for exam by measuring vital signs, such as pulse rate, temperature, blood pressure, weight and height and accurately records information in patient chart.  
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider. 
• Performs various tests and procedures upon the request of the provider including but not limited to hearing tests, EKGs, vision screenings, phlebotomy, and collecting lab specimens. 
• Performs various front office responsibilities including but not limited to scheduling, registration, check in, check out and monitoring work queues.
• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
• Assists with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Assists in coordination of referrals, education and community resources.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Participates in daily huddles with the provider.
• Provides assistance to patients when entering and exiting the building.
• Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors, and colleagues. Communicates with all patients, visitors, and colleagues in a professional manner while keeping customer service a top priority.
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
• Adheres to all Lancaster General Health policies and procedures.
• For LGHP, this role may necessitate occasional regional travel.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.
• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent
• A Medical Assistant degree or certificate, certification as a Certified Nursing Assistant or previous work experience as a Patient Care Assistant or Medical Assistant or for Occupational Health positions only, other prior hospital experience will be considered.

PREFERRED QUALIFICATIONS:

• One (1) to two (2) years of clinical experience in a physician’s office.

Disclaimer

KISSELHILL Full Time Posted on 11/14/2024