Cancer Institute Boutique Coordinator (36 hours/week)
Summary
Job Description
POSITION SUMMARY: Performs clerical and coordination duties for the Cancer Institute Boutique.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
Greet patients and or visitors to the center, in a friendly warm manner.
Answers telephone, relays messages, screens calls, schedules patient appointments, and directs patients, salespeople, and visitors.
Maintains patient records and patient satisfaction in accordance with Lancaster General standards and protocols.
Instructs new patients in completion of medical history and information forms. Will ensure information is within the electronic record system as designated.
Interviews patient or representative to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bills.
Informs patients of insurance and prescription requirements for products and services.
Prepares insurance form with data such as names of insurance company and policy holder, policy number, and physician diagnosis.
Contacts insurance company to verify patient coverage and obtain information concerning extent of benefits.
Maintains patient billing files.
Orders merchandise for clients and prepares requisitions to replenish merchandise on hand.
Maintains all supplies, equipment, and ordering for the center.
Distributes daily schedules, messages, and mail to the Consultants.
Schedules/coordinates appointments and communication with independent contractors.
Coordinates housekeeping and linen functions for center.
Maintains center display area and responsible to maintain an orderly center.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
Maintains up to date awareness of product knowledge.
Answers customers’ inquiries and will address or relay complaints.
Cross trained to assist in other areas of the center when needed.
Serves as a breast fitter once certification is complete.
Participates in marketing & promotional activities and assist with preparation for merchandise displays and presentation.
Participates with in-service activities for patients, physicians and related hospital departments.
Assists with following all security processes and guidelines of the center.
Assists with certain duties for the oncology clinical support manager when necessary.
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
High school diploma or equivalent (GED)
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
1 to 3 years of experience in an administrative support role
Experience with excel, word, registration of patient, and financial billing or Lawson programs
A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.
PREFERRED QUALIFICATIONS:
COGNITIVE REQUIREMENTS
ATTENTION/CONCENTRATION – The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive, but focused with an intact capacity for select perception.
NEW LEARNING AND MEMORY – The following level of ability is essential for the jobholder to learn and retain material:
Job demands are only moderately routine and predictable. Minor changes may occur which require the individual to be able to understand and carry out detailed but uninvolved instructions.
PROBLEM SOLVING, REASONING AND CREATIVE THINKING – The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:
The position requires the ability to evaluate existing options to resolve a presenting problem. The resolutions or options are clearly defined, limited in number and are altered infrequently. Selection of the most appropriate solution is based on well-established and defined guidelines.
APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:
Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.
Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
EQUIPMENT USAGE REQUIREMENTS
Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies
Software: Microsoft Office Products
PHYSICAL REQUIREMENTS
Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%
Body Position/Movement:
Lifting: Degree of physical exertion is: Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.
Sensory Abilities specifically required:
PHYSICAL ENVIRONMENT
WORKING CONDITIONS: Position involves exposure to the following harmful elements:
Bio hazardous Waste
Blood borne Pathogens
Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.